Terms of Service

We provide personal training and coaching services, including personalized training plans, nutrition guidance, progress tracking and in-app communication. Our app and website run on the Trainera platform, developed and operated by TRAINERA.FIT LLC, whose platform terms (https://trainera.fit/terms-of-service) also apply to your use of the underlying technology. If we run a community in our app, our own Community Guidelines, published next to these Terms, also apply.

You must be at least 16 years old to use our services. You are responsible for keeping your login credentials confidential and for all activity under your account. Provide accurate information and keep it up to date.

Training and nutrition content is provided for general fitness purposes and is not medical advice. Consult a physician before starting any program, especially if you have a medical condition, are pregnant, or have been inactive. You participate in training at your own risk and should stop and seek medical help if you feel pain, dizziness or discomfort.

Prices for our coaching packages and services are displayed before purchase and may vary by region and currency. By purchasing a subscription inside the mobile app, you authorize the charge to your Apple App Store (Apple ID) or Google Play account; payment is charged at confirmation of purchase. Purchases on the web may be processed by Stripe or PayPal.

Subscriptions renew automatically unless auto-renewal is turned off at least 24 hours before the end of the current billing period. Your account is charged for renewal within 24 hours prior to the end of the current period, at the same price unless you change your plan.

You may cancel your subscription at any time in your device's account settings:

• Apple (iOS): Settings > tap your name > Subscriptions > select the app > Cancel Subscription.
• Google (Android): Google Play Store > profile icon > Payments & subscriptions > Subscriptions > select the app > Cancel subscription.

Cancellation takes effect at the end of the current billing period; you keep access to paid features until then. No partial refunds are provided for unused portions of a subscription period.

Free trial periods may be offered for certain plans. If you do not cancel before the trial ends, the subscription automatically converts to a paid subscription and the applicable fee is charged. Any unused portion of a free trial is forfeited when you purchase a subscription.

Purchases made through the Apple App Store or Google Play are processed and managed by Apple and Google, and refund requests are handled according to their refund policies - please contact Apple Support or Google Play Support directly. For purchases made directly with us, contact us and your request will be reviewed in line with applicable consumer law.

You agree not to:

• Share your account or purchased plans with people they were not purchased for.
• Copy, resell or redistribute training or nutrition content provided to you.
• Harass, abuse, threaten or harm other members, trainers or staff, in the app or in the community.
• Post hate speech, sexual content, content that promotes self-harm, illegal content, dangerous health advice or spam.
• Post other people's personal data, photos, videos or messages without their consent.
• Impersonate another member, our staff, a trainer or Trainera.
• Manipulate polls, challenges, leaderboards or the report and block tools.
• Attempt to disrupt, reverse-engineer or gain unauthorized access to the service.

If we run a community feed in our app, this section applies whenever you post, comment, react, vote or share anything in it. Before your first post you accept the Community Guidelines and our own community rules in the app.

You keep ownership of what you post. You grant Henry Kressmann and TRAINERA.FIT LLC, the operator of the platform, a non-exclusive, worldwide, royalty-free licence to store, display and distribute your content within the community and to keep copies for moderation, backup and legal compliance, for as long as the content or a moderation record of it exists. You are responsible for what you post and confirm that you have the rights to everything you post, including photos and videos of other people.

We have zero tolerance for objectionable content and abusive users. To enforce these terms we use automated tools (a word filter, a link and contact-detail filter, and an automated classifier for text, images and video frames) before content is published, and human review by our moderators and by Trainera's team. Content can be rejected, held for review, hidden or removed, and members can be limited to reading for 1, 7 or 28 days or removed from the community. Decisions that restrict your access are always taken by a person.

Any member can report content or another member in the app. Anyone can notify Trainera of content they believe to be illegal by email at [email protected]. Every notice is confirmed, handled without undue delay, and answered with a decision.

Whenever we restrict your content or your access, you receive a statement of reasons in the app, by push notification and by email: what was restricted and how far, for how long, the facts, whether a report or our own detection led to it, whether automated tools were used, the rule or law relied on, and how to appeal. You can appeal in the app within 6 months; if we do not decide within 7 days, or the decision concerned our own staff, Trainera reviews it. You may also bring the matter before a court of competent jurisdiction.

Content that was hidden or removed is kept for 180 days for the purpose of appeals and then deleted. Content you posted stays visible to the other members after your membership ends unless you delete it or your account. If we switch the community off, its content is kept for 180 days and then deleted.

The community is available only to members aged 16 or older. What you post is visible to the other members of the community and to our moderators and is never public.

All training plans, nutrition plans, videos and other content provided remain our property (or that of our licensors) and are licensed to you for personal, non-commercial use only.

The services are provided on an "as is" basis, without warranties of any kind, express or implied. To the maximum extent permitted by law, Henry Kressmann is not liable for indirect or consequential damages (including loss of data or profit) arising from your use of, or inability to use, the services. Nothing in these terms limits liability that cannot be limited by law.

Accounts that violate these terms or the Community Guidelines may be suspended or terminated, and members may be limited to reading or removed from the community, in each case with a statement of reasons and a right to appeal as described above. You may stop using the services and delete your account at any time.

These terms may be revised from time to time. Continued use of the services after changes take effect means you accept the updated terms.

These terms are governed by and construed in accordance with applicable law, without prejudice to mandatory consumer protections of your country of residence.

You can reach Henry Kressmann directly at [email protected], or by messaging us through the app.

For technical questions about the underlying platform (login issues, billing through the app stores, privacy and data requests), you can also contact the platform operator, TRAINERA.FIT LLC, at [email protected]. Privacy-related requests (access, deletion, data portability) are answered within 30 days; we may need to verify your identity before processing them.