Cookie Policy
This Cookie Policy explains how Trainera.fit uses cookies and similar technologies to recognize you when you visit our website and use our app. It explains what these technologies are, why we use them, and how you can control them.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to the site owners.
Why do we use cookies?
We use cookies that are necessary for the platform to work, to remember your preferences such as your language and login, and to understand how the platform is used so we can improve it. We do not use cookies to serve third-party advertising.
Types of cookies we use
- Essential cookies: These are strictly necessary to provide the platform and its core features, such as signing you in and keeping your session secure.
- Preference and functionality cookies: These remember choices you make, such as your language, so we can give you a more personal experience.
- Analytics cookies: These help us understand how the platform is used, so we can measure and improve its performance. The information is used in aggregate form.
Which cookies we set
| Cookie | Purpose | Retention |
|---|---|---|
| next-auth.session-token | Keeps you signed in and your session secure. Without it you would be signed out on every page. | Session, or up to 30 days when you choose to stay signed in |
| language | Remembers the language you picked, so the platform opens in it next time. | 1 year |
| trainera-trainer | Remembers which trainer's page or invite link you arrived from, so you are connected to the right trainer when you sign up. | 30 days |
| trainera-gym | Same as above for a gym: marks the session as belonging to a gym so gym members skip the role selection step. | 30 days |
| trainera-custom-domain | Records that you are browsing a trainer's own domain, so the site keeps their branding instead of ours. | Session |
| traineraRef | Credits the partner whose link brought you here, if you arrived through one. | 30 days |
| rate-limit-reset, rate-limit-retry-after | Set only if you hit our request limit, so the wait page can show an accurate countdown. | Until the limit resets, usually under a minute |
| suspension-type, suspension-reason | Set only if an account is suspended, so the page can explain why. | 1 hour |
Cookies set by the services we use
| Service | Purpose | Retention |
|---|---|---|
| Google Analytics (_ga, _ga_*) | Measures how the platform is used, in aggregate. We use it to see which pages help people and which do not. | Up to 2 years |
| Stripe (__stripe_mid, __stripe_sid) | Set by our payment processor to detect fraud during checkout. Required for card payments to work. | Session to 1 year |
| PayPal | Set by PayPal when you pay with a PayPal account, to complete and secure that payment. | Set and controlled by PayPal |
| Cloudflare (__cf_bm) | Distinguishes people from bots so the site stays available. It stores no personal information. | 30 minutes |
How can you control cookies?
You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you can still use our website, although your access to some functionality may be restricted.
How often will we update this Cookie Policy?
We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our use of cookies and related technologies.
Common questions about our cookies
Does Trainera use advertising cookies?
No. We set no third-party advertising or cross-site tracking cookies, and we do not sell what we collect.
Can I use the platform if I reject cookies?
You can browse the public site with cookies rejected. Signing in, staying signed in and paying all rely on essential cookies, so those parts will not work without them.
How do I delete cookies that are already set?
Every major browser lets you view and delete cookies per site from its privacy settings. Deleting ours signs you out and clears your language choice.
Do trainers on their own domains set different cookies?
No. A trainer's custom domain runs on the same platform and sets the same cookies. The trainer never receives them.
Contact Us
If you have any questions about our use of cookies or other technologies, please email us at [email protected].