Welcome to Trainera.fit. By accessing our website and services, you agree to be bound by these Terms of Service.

1. Terms

By accessing this website, you are agreeing to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

2. Use License

Permission is granted to temporarily download one copy of the materials on Trainera.fit's website for personal, non-commercial transitory viewing only.

3. Disclaimer

The materials on Trainera.fit's website are provided on an 'as is' basis. Trainera.fit makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

4. Limitations

In no event shall Trainera.fit or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Trainera.fit's website, even if Trainera.fit or an authorized representative has been notified orally or in writing of the possibility of such damage.

5. Accuracy of Materials

The materials appearing on Trainera.fit's website could include technical, typographical, or photographic errors. Trainera.fit does not warrant that any of the materials on its website are accurate, complete or current.

6. Links

Trainera.fit has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Trainera.fit of the site.

7. Subscriptions and Billing

Trainera.fit offers auto-renewable subscription plans for trainers, clients and gyms. Trainer plans include Starter, Pro and Business, client plans include Pro and Premium, and gym plans include Core, White Label and Studio, all billed monthly. Enterprise plans are agreed individually. Subscription prices are displayed on the website and in the app and may vary by region and currency.

On the website you can pay by card through Stripe, with PayPal or by bank transfer; gym plans are paid by card. By purchasing a subscription on the website, you authorize Trainera.fit and its payment processors to charge the applicable subscription fee to the payment method you choose. Inside the iOS and Android apps, subscriptions are purchased through your Apple App Store (Apple ID) or Google Play Store account. Payment is charged at confirmation of purchase.

8. Auto-Renewal

Subscriptions paid on the website by card or PayPal renew automatically at the start of each billing period, at the same price as the original subscription unless you change your subscription plan, until you cancel. Subscriptions bought in the iOS or Android app renew automatically unless auto-renewal is turned off at least 24 hours before the end of the current billing period, and your store account is charged for renewal within 24 hours prior to the end of the current period. A plan paid by bank transfer does not renew on its own: you pay again for each new period.

9. Cancellation

You may cancel your subscription at any time. If you subscribed on the website, cancel it in Account Settings in your Trainera account. If you subscribed in the iOS or Android app, cancel it in your device's account settings:

Apple (iOS): Open Settings > tap your name > Subscriptions > select Trainera.fit > Cancel Subscription
Google (Android): Open Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions > select Trainera.fit > Cancel subscription

Cancellation takes effect at the end of the current billing period. You will continue to have access to your subscription features until the end of the period you have already paid for. No partial refunds are provided for unused portions of a subscription period.

10. Free Trials

Every gym gets a 7-day free trial when it registers. No payment details are required and nothing is charged when the trial ends: to keep using the gym dashboard, the gym chooses a paid plan. If a free trial is offered as an introductory offer in the App Store or Google Play, the store's rules apply and it converts to a paid subscription unless cancelled at least 24 hours before it ends. Any unused portion of a free trial period will be forfeited when you purchase a subscription.

11. Refunds

Subscriptions bought in the iOS or Android app are processed and managed by Apple (App Store) or Google (Google Play). Refund requests for those purchases are handled according to the respective platform's refund policies, so please contact Apple Support or Google Play Support directly.

12. Modifications

Trainera.fit may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

14. User Content and Community

Some gyms and coaches on Trainera run a community feed for their members. This section applies whenever you post, comment, react, vote or share anything in such a community, on the web, in the Trainera app or in a gym's branded app.

Your content: You keep ownership of what you post. You grant TRAINERA.FIT LLC and the gym or coach that runs the community (the Host) a non-exclusive, worldwide, royalty-free licence to store, display, reproduce and distribute your content within that community, and to make copies for moderation, backup and legal compliance, for as long as the content or a moderation record of it is kept. You confirm that you have the rights to everything you post, including photos and videos of other people.

Responsibility: You are responsible for what you post. Nothing in a community is medical advice, and TRAINERA.FIT LLC does not endorse content posted by members, trainers or Hosts.

Prohibited content: You must follow the Community Guidelines and the Host's own rules, which you accept in the app before your first post. We have zero tolerance for objectionable content and abusive users. The Guidelines prohibit, among other things, harassment, hate speech, threats and violence, sexual content, promotion of self-harm, illegal content, dangerous health advice, spam, privacy violations and impersonation.

Moderation: To enforce these Terms and the Community Guidelines we use automated tools (a word filter, a link and contact-detail filter, and an automated classifier for text, images and video frames) before content is published, and human review by the Host's moderators and by Trainera's team. Content can be rejected, held for review, hidden or removed, and members can be limited to reading for 1, 7 or 28 days or removed from a community. Decisions that restrict a member's access are always taken by a person.

Notice and action: Any member can report content or another member in the app. Anyone, member or not, can notify us of content they believe to be illegal by email at support@trainera.fit, giving the reasons, the location of the content, their name and email address (except for notices about the sexual abuse of a minor) and a statement of good faith. We confirm receipt of every notice, handle notices diligently and without undue delay, and inform the person who sent it of our decision.

Statement of reasons: When we or a Host restrict your content or your access, you receive a statement of reasons in the app, by push notification and by email. It states the type and scope of the restriction, its duration, the facts relied on, whether the decision followed a notice or our own detection, whether automated means were used, the rule or law it is based on, and how you can seek redress.

Appeals: You can appeal a restriction in the app within 6 months of the decision. The Host reviews it first; if the Host does not decide within 7 days, or the decision concerned the Host's own staff, Trainera reviews it. Appeals are reviewed by a person and not decided by automated means alone. You may also bring the matter before a court of competent jurisdiction.

Suspension and termination: Repeated or serious breaches of the Community Guidelines may lead to suspension or termination of your access to a community, to a Host's app or to your Trainera account. Content that was hidden or removed is kept for 180 days for the purpose of appeals and then deleted. We also suspend, after a warning, the handling of notices and reports from people who repeatedly submit manifestly unfounded ones.

Hosts: A Host that turns on a community is responsible for moderating it under the Community Guidelines, for the rules it adds, and for acting on reports within the time set out in the Guidelines. A Host may post as its brand, pin and schedule posts, hold the first post of new members for approval, and switch the community off; content is then kept for 180 days and deleted.

Age: Communities are available only to users aged 16 or older.